Introduction

Success lies in effective communication. For those working in the customer service industry, being able to present and communicate their ideas in a professional manner is essential. Our team of trainers have designed this workshop to help participants communicate with confidence.

Communication

Skills


Course Objective:

By the end of the course, participants will be able to:

  • Speak with clarity and confidence
  • Develop strong comprehension skills
  • Use appropriate language and strategy when dealing with customers
  • Use positive body language, gestures and vocabulary.
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