Social Media has become a powerful tool for customers to express their opinions and share their experiences when it comes to interacting with businesses. Companies need to use this tool efficiently in order to make the most of these interactions and experiences that go viral because of the endless reach of such platforms. It has also established greater customer expectations. Today customers expect a resolution or response quickly, and this should encourage companies to speed up their customer service process.

Customer Service


For Social Media

Social Media Icons

Course Objective:

By the end of the course, participants will be able to:

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