Introduction

This workshop is designed for participants to learn how to excel at customer service in any given industry. It provides guidelines and best practices for providing stellar customer service enabling support staff to maintain and generate customer loyalty.

cs101

Course Objective:

By the end of the course, participants will be able to:

  • Understand customer service and expectations
  • Know the importance of service standards
  • Effectively communicate with customers according to company policies
  • Champion a customer-centric attitude
  • Be prepared to handle difficult customers and situations
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