Introduction

Customer Service Representatives often have to deal with pressure especially in today’s fast paced work environment. CSRs face all sorts of challenges in the workplace and need to have the right tools to deal with them.

This workshop will focus on the importance of performing well under pressure and being unaffected by it in a professional capacity. Participants will learn how to deliver their 100% when under pressure instead of feeling demotivated or detaching themselves from the situation.

Handling

Pressure

55% of people have lost their temper when talking to customer service representatives.

Course Objective:

By the end of the course, participants will be able to:

  • Understand how to deal with pressure
  • Organize and prioritize work effectively
  • Learn how to communicate with assertiveness
  • Know the strategies to make better decisions
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