This workshop is designed to help participants learn how to deal with difficult situations and solve problems that occur in different customer service scenarios. By attending this session, participants will learn the importance of developing instant problem solving skills, and soon they will be well-versed in damage control measures to help maintain better relationships with customers.

Dealing with Difficult

Situations & Problem Solving

Course Objective:

By the end of the course, participants will be able to:

  • Come up with smart solutions when a problem occurs
  • Take preventive measures for any problems that may take place
  • Learn how to deal with different types of customers
  • Improve their problem solving skills